Had excellent buyer service sine one/17. Been pulled off the FRA flight and stayed for 2 days in Philly. Currently one/19 I will resume my flight to FRA with up to par documentation. To my shock the ticket agent on the check in counter ended up Definitely impolite, not helpful and predicted me to seek out my luggage that was checked in over the seventeenth Which I used to be not able to retrieve when I was pulled off the flight on Sunday.
I have incorporated an write-up that outlines your agency as becoming the worst airline inside the industry which isn't anything for being pleased with. Based upon my knowledge I'll say that I am in no way likely to fly with your organization all over again, and neither will any individual I am aware. I have currently publically introduced my frustrations together with your airline on the many social networking web pages.
january 26 my son flew non prevent from st. louis to laguardia airport The big apple. He arrived, his baggage didn’t. He reported with the airport that his bag didn't appear from the airplane. The lady on the booth checked the assert ticket. The bag had not remaining St. Louis. She gave him a locator selection and advised him they might be calling him quickly. They might not locate it so that they sent him a kind to fill out of his possessions during the bag. He despatched it in.
When we concluded going through Immigration and Customs and baggage and we had Excellent issue discovering the A person AA Buyer Service one who was incredibly hard to take care of when it comes to the arrangements for that night time and subsequent morning. We figured out that there were no resort rooms accessible. At eleven.45 pm he ultimately gave us a voucher to the 9AM flight the following morning as well as a $twelve voucher for foodstuff.
My difficulty was a bag that was overweight. One particular girl stored saying I could only choose 50 lbs, regardless if I advised her I was happy to pay for overage expenditures. This other girl wasn't as well helpful. Having said that, Nina Kong went really away from her way to help me… calling for data, hunting points up…she even helped me shift the bag to a secure place even though I went by it to discover if I could rearrange and pull some body weight out.
I received the beneath response from American Airways right after I refused their offer you of a $25.00 travel voucher for horrendous service. My remarks were being posted on This great site However they had been removed. Their inadequate service Value me time and expense, which I are unable to get again plus they Consider $25.
In April 2014 I had been presented a voucher for helping with an unwell affected individual on one among yur flights. However as a result of some unexpected instances I haven't been capable to utilize the voucher.
About the returning flight we checked in plus the workers greeted us and appeared very Experienced. Naturally until finally we Visit the counter. The younger man was incredibly inexperienced. The agent beside him discussed that we set the incorrect ticket on amongst our 8 luggage. They two gentlemen couldn't function it out and generally advised us almost everything was ok.
Luis not merely obtained us on the flight but improve to first class. This was a giant handle for us. The flight range was AA2386 in the event that I spelled Luis’s final identify wrong.
The whole reverse is your personnel Liibide (sorry I didn’t have the spelling of his title). I wait to contact him a Customer Service Rep. He did help me with a few problems I had on my outgoing flight but in essence was of no help in any respect with my return flight.
Be sure to tell me how This may be resolved. I do enter the correct precheck amount within the reservation type and The client service agent has also Test it. This doesn't use good relations that has a purchaser who flies eight to ten instances a 12 months.
This is often my 1st encounter with American Airlines and it's been the worst! My ally And that i took a holiday vacation to St. Maarten and there has been almost nothing but trouble since the return flight. 1st, they couldn’t come across her reservation and attempted to charges her $1,one hundred for the flight she by now paid for. Then, I used to be pressured to purchase a 2nd checked bag, Whilst I have Often been in a position to check the bag. Soon after, my flight (2119) was delayed for over an hour or so. NOW I am on my connecting flight from MIA to ATL and THIS flight is delayed about an hour. Does America Airlines comprehend We've life…friends and family buying us up from the airport?
American Airways,i am so disappointed !!! I'd this type news of difficult time with my disabled boy or girl!! You dropped my stroller seat belt, i needed to stroll many of the way about the airport holding my four decades outdated daughter…and right after standing 1 hour within the baggage declare they told me to simply call your consumer service ,guess what? They may’nt do something!! it proceeds? unbelievable!!!
I procured an airline ticket by way of expedia for travel in March 2016. the information acquired with my order indicated which i really should Get in touch with the airline for seat assignment. Currently, I contacted the airline, exceptional customer service . However, I used to be knowledgeable that simply because I didn't procured my ticket directly from your airline, there can be a cost for me to acquire a seat.